Customer Service
For Creators

When your fans are also your customers.

Your brand is amazing. Why shouldn't your customer service be as well?

6 hr

First Response Time

12 hr

Total Resolution Time

Pay

Per Solution

We’re trusted by some awesome brands.

Some of our case studies:

So you need a business to take care of your customer service needs.

How easy is it to work with us? Well...

1
Have a brand
2
Use our service
3
Sigh in relief

Whatever coverage for whatever occasion.

For the eCommerce Store & Your Brand

Low Volume Clients

Low volume, no problem. We even work with clients that aren't what you would consider viral because we understand that regardless of how many people know of you, you're still a superstar in our eyes.

10 tickets a week, 20 tickets a month? Let's talk!

High Volume Clients

Did you really just get 230k likes on your latest post? Is the mob wondering when your next merch drop will be?

Yeah, we can handle all of your customer service needs. With a team that expands with you, the amount of volume we handle is easily managed. Don't worry about upsetting the hivemind, we've got you covered. Always.

... and for everything in-between.

Maybe some months you have high traffic and some months customers disappear into the woodwork. With our flex system, we always have agents available for those dead seasons and for those #OhMyGoodnessItWontStop seasons.

Continue to focus on your work. We got this part.

We provide the best,
because WeCare.

Scale fast

Resolve 95% of tickets as you grow 2x, 5x or 100x. Our team expands only when you need us.

Scale fast

Resolve 95% of tickets as you grow 2x, 5x or 100x. Our team expands only when you need us.

Launch new channels.

Resolve issues quickly across email and chat channels.

Launch new channels.

Resolve issues quickly across email and chat channels.

Improve automatically

Our service is fully managed with three levels of management.

Improve automatically

Intelligent systems are fully employed to monitor and correct issues before they happen.

No contracts

Customer support is ever-evolving and hardly stagnant, so you only commit to the next month.

No contracts

Customer support is ever-evolving and hardly stagnant, so you only commit to the next month.

Start in one week

We pre-train agents to work with new clients. One week. Max.

Start in one week

We pre-train agents to work with new clients. One week. Max. We understand the importance of yours, and the customer's time.

Great for the futurE

Start smalexpand later

Great for the futurE

Start small, grow fast, take over the world, all while having the best customer service. We work on your timeline, guaranteed.

Improve automatically

Intelligent systems are fully employed to monitor and correct issues before they happen.

No contracts

Customer support is ever-evolving and hardly stagnant, so you only commit to the next month.

Start in one week

We pre-train agents to work with new clients. One week. Max. We understand the importance of yours, and the customer's time.

Great for the futurE

Start small, grow fast, take over the world, all while having the best customer service. We work on your timeline, guaranteed.

Continue to focus on your work. We got this part.

We provide the best, because WeCare.

Scale fast

Resolve 95% of tickets as you grow 2x, 5x or 100x. Our team expands only when you need us.

Launch new channels.

Resolve issues quickly across email and chat channels.

Improve automatically

Our service is fully managed with three levels of management.

No contracts

Customer support is ever-evolving and hardly stagnant, so you only commit to the next month.

Start in one week

We pre-train agents to work with new clients. One week. Max.

Great for the futurE

Start smalexpand later

We provide the best, because WeCare.

Scale fast

Resolve 95% of tickets as you grow 2x, 5x or 100x. Our team expands only when you need us.

Launch new channels.

Resolve issues quickly across email and chat channels.

Improve automatically

Our service is fully managed with three levels of management.

No contracts

Customer support is ever-evolving and hardly stagnant, so you only commit to the next month.

Start in one week

We pre-train agents to work with new clients. One week. Max.

Great for the futurE

Start smalexpand later

We provide the best, because WeCare.

Scale fast

Resolve 95% of tickets as you grow 2x, 5x or 100x. Our team expands only when you need us.

Launch new channels.

Resolve issues quickly across email and chat channels.

Improve automatically

Our service is fully managed with three levels of management.

No contracts

Customer support is ever-evolving and hardly stagnant, so you only commit to the next month.

Start in one week

We pre-train agents to work with new clients. One week. Max.

Great for the futurE

Start smalexpand later

Need more than what you have? We do it all.

True multichannel support.

Email Support

We use conventional email support designed to help facilitate smooth conversational flow between us and your customers. We keep your brand's voice and appearance healthy and alive while managing to resolve 99% of all cases. Why use something else when the email channel just... works? 

Community Support

Are you an influencer or brand that has a large community presence throughout social media? Maybe something like Yes Theory's YesFam Facebook group? Maybe your something smaller, something bigger? Doesn't matter. We can help handle your communities inquiries native to your group. We can start immediately.

SMS Support

Why stop there? The trifecta of support isn't complete without SMS coverage.

Creators, influencers, brands of all shapes sizes - SMS support is a widely used area for community engagement. Let's use it as another channel to help remedy whatever issue your brand may be facing.

Management and training included

Our service is fully managed with three levels of management.

Streamlined onboarding

We take care of the training and experience building in less than one week.

Make your existing team even better

Whether starting fresh or growing your existing team, we make the process easy.

Advised slas

We can tell you what's industry standard and what's realistic. We help steer the ship for the right course.

What are you waiting for? Let’s start.